Exchanges and Refunds

Our aim is to provide you with a seamless experience from our website to your doorstep. If you encounter any dissatisfaction, please feel free to reach out; your feedback helps us grow!

- Refunds & Exchanges are accepted within 14 days of receiving your order. Items must be in original, unused packaging.
- ⁠Refunds & Exchanges are not applicable for damaged products or items that are not in their original packaging with attached original labels.
- ⁠Refund/Exchange delivery and packaging fees are 150 EGP
- ⁠All our products are intimate so it would be very much appreciated to request an exchange within 24 hours of receiving your order to ensure the hygiene and safety of everyone.
- ⁠Exfoliating Towels, Shower Caps, Body Brushes, Scalp Massagers, Microfiber Towels & The Baby Doll are not eligible for refund/exchange
- ⁠We have an extreme quality control department so we could deliver a flawless product but slips might happen; in the case of receiving a defected product, you are eligible for an instant refund/exchange without any additional charges

Note: the company has a strict policy forbidding packages to be opened by the door for the safety of both you, the brand, and the courier.