our courier will try reaching you up to 3 times to deliver your order. if all 3
attempts go unanswered, the order gets automatically cancelled (we know,
brutal). keep your phone close!

for first-time customers who choose cash on delivery, we’ll confirm your order
via whatsapp.
if we don’t receive a response within 24 hours, the order will be automatically
canceled.

• if a customer cancels two or more orders, doesn’t receive their orders, or
  cancels orders totaling over 2,000 egp, they will be required to pay
  online or via instapay for future purchases.
• our system automatically flags accounts with repeated cancellations. in
  such cases, we’ll ask for online or instapay payment, depending on the
  number of canceled orders.
• customers who cancel more orders than they receive will be
  automatically blacklisted. to be removed from the blacklist, they must
  successfully receive and pay for more orders than they’ve canceled.

if your product develops a tear or defect within 3 months, we offer repair services for a 300 egp delivery and maintenance fee — as long as the item is repairable. the process takes up to one month.

as per our policy, packages may not be opened while the courier is waiting.
this is in place for your safety and ours. please check your order after receiving
it, and contact us within 24 hours if there are any issues.