our courier will try reaching you up to 3 times to deliver your order. if all 3
attempts go unanswered, the order gets automatically cancelled (we know,
brutal). keep your phone close!

for first-time customers who choose cash on delivery, we’ll confirm your order
via whatsapp.
if we don’t receive a response within 24 hours, the order will be automatically
canceled.

for first-time customers placing cash on delivery orders over 4,000 egp, we’ll
reach out via whatsapp to confirm and request full payment via instapay
before the order is shipped.

due to operational constraints, we cannot modify orders once they’ve been
placed.
if you need to make changes, the original order must be canceled and a new
one placed.

if a customer cancels two or more orders, doesn’t receive their orders, or
cancels orders totaling over 2,000 egp, they will be required to pay
online or via instapay for future purchases.
- our system automatically flags accounts with repeated cancellations. in
such cases, we’ll ask for online or instapay payment, depending on the
number of canceled orders.
- customers who cancel more orders than they receive will be
automatically blacklisted. to be removed from the blacklist, they must
successfully receive and pay for more orders than they’ve canceled.